![]() “While customers and companies alike are eager to return to in-person experiences, digital behaviors we learned and grew accustomed to during the pandemic are here to stay. Salesforce writes: For example, customers can schedule an appointment with an appliance technician to visually show what is going on with their dishwasher, and the technician can point, draw on. “We are on the cusp of a great reopening of society, and companies know they need to move quickly to seize the moment,” said Clara Shih, CEO of Service Cloud, Salesforce, in a statement. A Visual Remote Assistant that allows service teams to address customer requests via video connection from anywhere in real-time.This is augmented with features such as barcode and character recognition, along with the ability for an advisor to annotate a screengrab. Pre-built Einstein Bots, chatbotsthat allow customers to resolve common questions and issues and connect to service agents for more complex problems and Visual Remote Assistant has added two-way video so that agents and customers can collaborate over a video connection to troubleshoot issues.Service Cloud Workforce Engagement, a solution that leverages phone, email, text and other social channels to help team leaders.Real world examples of how VRA has been implemented. ![]() ![]() It is a collaboration with the company TechSee. In this workshop, we will cover: - Learn what's new with Visual Remote Assistant. Visual Remote Assistant is an add-on to Service Cloud and Field Service Lightning. Join us to learn more about this solutions that helps field service organizations service their customers in more cost effective and efficient ways. Service Cloud Voice, which provides service agents with a unified view of their phone, digital channel and CRM data to enable personalized customer experiences You are invited to the Spotlight on Visual Remote Assistant.When using the 'Visual Remote Assistant' the images and videos are not saved to the record when the session is closed. Service Cloud 360 is designed to help customer service leaders and agents deliver customer experiences that drive higher engagement and close deals, modernizing contact centers to overhaul customer service operations. Description The 'Visual Remote Assistant' is a tool that allows users to remotely access and interact with visual content, such as images and videos, from a remote location.
0 Comments
Leave a Reply. |